Small
Business Testimonial - Andrew A., Mr. A.
Electrics
My name
is Andrew A. and like so many small business owners, I spent
years struggling to make consistent sales throughout the year
to keep my business profitable and all of my staff
employed.
Both my
wife and I are qualified electricians. After working for
so many years for other electrical contractors around the
Sydney metropolitan area, we decided to move to a new
place and start our own
business. In 1997, we started Mr. A. Electrics
in a rapidly growing region just north of Brisbane,
Australia. Even though this had been our dream for so
many years and it was a fantastic feeling to know that we
were finally in control of our own destinies, the problem
was that, as my business grew, everything became harder
to manage. Even though I bought two new vans and hired
three electricians to help me get through the jobs, I was
working until late at night doing the invoices during the
week and answering emergency calls on weekends, sleeping
less, seeing very little of my family and because of the
increased work load, it actually became quite stressful
and frustrating.
The
Inevitable Started To Happen.
Because we
live in a fairly warm region of the country and we
specialize in fan and air conditioning installations,
summers meant that we were working flat out from early
morning until late afternoon and most
weekends .
Winters,
however, were a completely different story. Everything
went dead as far as work was concerned. For almost 10
years, I dreaded the fact that once the busy season came
to an end, I had to either let go of most of my staff, or
keep paying them to basically sit around and do
nothing.
After
the first few times, I learned to schedule things a little so
that no one was allowed to take holidays during the busy
season, only in the winter months. However, I could only
stretch this arrangement for a month at the best - the rest of
the time I was pouring back the profits of my business into
wages for everyone and getting no productivity in return. After
hoping for the best for a number of years, it became obvious
that it wasn't going to work.
And that
was the point when I realized I had to do
somethingabout it.
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I Tried "Staying Small"
& Failed.
Initially, I
focused all of my thoughts and
efforts into "staying small" in order
to avoid going through the dreaded
"quiet" season when I would struggle
with the idea of letting my staff go
because there wasn't enough work
coming in to afford to pay for them
all.
At first it worked out
reasonably well and we got through the
quiet seasons okay - and although that
wasn't exactly something to get too excited
about, at least it was a start. And any
'start' was good!
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However, after a few years, things
began to go downhill. One of the major
issues was that we were in a fast
growing region of the country and new
competitors started moving in,
attracted by the promise of a great
lifestyle and the opportunity to make a
lot of money.
This meant that
if I let go of my staff during
winter, or only employed them on
a casual basis, I ran the risk of
losing them to another
company. Good
electricians are hard to find,
and so I couldn't run this
risk.
I couldn't afford to "stay small" and
outlive my competitors, and I couldn't
afford to keep them when things went
dead for several months each year,
afraid that I would not be able to find
new qualified and competent
tradespeople when things started
picking up again towards the end of the
year.
I was stuck between a rock and a hard
place, and something had to
change.
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Then We Tried Diversifying But This
Only Compounded The
Problem.
After struggling with the issue of
"staying small" for a while, my wife
and I decided to diversify and we
opened a retail lighting shop in the
area.
We figured that
by starting a new business, we
could keep the electrical
services company as is, and make
the additional revenue we needed
to pay for everything by selling
new products to a different, but
related market.
As this
business began to grow and take
on a life of its own, I soon
realized that trying to focus on
making one business work to
compensate for the challenges,
weaknesses and issues of another
business just wasn't going to
work. Unless you want to go
insane and suffer some serious
health-related problems in the
process, of
course!
We were now
working even harder than before,
just to keep our electricians and
new retail staff
employed!
We had to
grow!
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Eventually, I found a
solution.
Having
spent so much time, money and energy desperately trying to make
our small businesses work and discovering that both my wife and
I had become prisoners of our own doing, enjoying none of the
great lifestyle on offer, and feeling like we were just
spinning our wheels day in and out, I realized that we really
had no choice, but to grow our business.
Both my
wife and I signed up for a 5-day $10,000 business
development training program that a family member had
recommended, and flew down to Sydney to attend it. During
this program, we learned about a small business
consultant called Martin Aranovitch, whose basic approach
to helping small businesses consisted of becoming
completely involved in the business, then actually
building all of the business systems himself, instead of
simply telling business owners what to do, then
ultimately handing over all the systems back to the
business owner, as a fully documented "turn-key" business
operation.
This
sounded exactly like the solution we needed. Both my wife
and I were flat out, so if we could get someone to do the
work that needed to be done to make our businesses work,
and then just hand a finished system back to us that
would allow us to manage and grow our businesses, this
would be perfect.
We did have
some concerns, however. For one, we knew it was going to
be expensive. Also, we wondered how this could actually
work, since both my wife and I had acquired a lot of
expertise in our industry and we couldn't see how someone
with no knowledge of the electrical services industry
would be able to replace our knowledge, experience and
expertise with "systems".
To make a
long story short, we did contact Martin and we agreed to
hire his business consulting and system development
services after an initial period of discussion and
agreements.
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Martin and his family
moved interstate from Sydney to our region
and he spent almost 18 months completely
transforming our business into a
"systems-driven" operation. The process was
expensive and for a few months we had some
doubts that we were doing the right thing,
but in the end it was absolutely worth it.
Not only did we end up doubling the size of
our business and tripling our profits each
month, but we also got our life back in a
way we had never imagined
before.
My wife and I now take
holidays 2-3 times a year, spend weekends
with the family, and I have gone back to
doing things I enjoy, such as playing
golf and going scuba diving. I have also
volunteered to coach my middle daughter's
soccer team (I have three beautiful
daughters) on weekends.
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A
Simple And Inexpensive Solution That Can Help Your Business
Grow
I realize that
what I have just described above is a fairly expensive and long
process to transform your small business. This, however, is not
the point of the story that I wanted to share with you on this
page. I only wanted to make the point that implementing
business systems is the way to go if you want a business that
can not only grow and be profitable, but give you back your
life as well.
If you
remember earlier in my story, I said that after trying
different options, I realized I had no other choice but
to grow my business.
During the
business development process, Martin also helped us
implement an electrical services management system for
real estates and property management companies, and this
literally guaranteed us work during the previously
"quiet" seasons. For almost three years now we have been
fully booked all year round and have grown to become one
of the most successful companies in the
region.
So
successful, in fact, that we were able to buy our own
business premises in 2007.
One of the
most impressive systems that Martin Aranovitch developed
for our business, was a complete selling system. One tool
in particular, allowed us to make cold call sales calls
to all of the main real estate agents in the region, in
order to set up appointments to try and sell our
electrical management services.
The tool
used an appointment getting sales script, as well as a
range of other scripts that allowed us to do business
effectively over the telephone.
What was
most impressive about this tool, however, was that we
were able to not only employ one of our retail lighting
shop staff members - Amy, a young girl with no previous
electrical services or cold calling sales experience - to
use this tool, get sales appointments and then go make
sales presentations using the sales system that Martin
had developed for us, but Amy was getting 7 new confirmed
sales appointments from every 11 contacted
calls.
In only a
few short months, we had pretty much won service
contracts from almost every major real estate agent and
rental property manager in our local region. I grew my
business from a team of 5, to a team of 13 people to
handle the constant incoming work we now get, and bought
modern, new vans as well.

Because
much of the business now runs hands-free (I have three
administrators who handle all of the job bookings and
invoicing), I decided to use some of my free time to
expand my business into the wholesale electrical supplies
market, and launched a new web site to handle online
sales and orders.
Knowing I
would have to make nationwide calls to electricians and
electrical service companies to get this new business
venture going, I set aside a budget of a few thousand
dollars and contacted Martin Aranovitch in early 2008 to
ask if he would be interested in developing a sales
scripts tool like he did earlier for my new online
business.
I was
initially disappointed when Martin told me that he had
decided to take a year off from business consulting to
focus on his family and other interests, but this quickly
turned to a good feeling, when he told me that he had
started a new company called Sales-Are-Up.com and that
one of the things he was focusing on, was on making his
services extremely affordable to other small business
owners by developing a 'step-by-step' training program
for developing and implementing sales systems and selling
tools like the ones he had developed for my
business.
In fact, I
was overjoyed and elated to discover that Martin had
recently created and made available a training program
that shows small business owners how to build the very
same scripts tool I had budgeted thousands of dollars for
him to build for me, and that I could buy the entire
program for less than $100.
I did not
hesitate to buy this product, called Sales Scripts
Pro.
In fact, I
told Martin I would be very happy to write my own
personal testimonial he could use to help other small
business owners get more sales appointments and improve
their sales results, and especially save themselves a lot
of money in the process.
Although this program won't give you a
complete A-Z Sales System for your business (as I write this,
Martin is currently developing it!), the sales scripts tool is
an unbelievable great stepping stone for any small business
owner to start moving towards using systems to grow their
business ... and it's a very inexpensive tool
too!
Here's why I recommend
it.
The reason why I highly recommend Sales
Scripts Pro and any of the Sales-Are-Up.com products, is
because I have personally experienced what these systems have
done for my small business and I know that it just plain works!
As I mentioned earlier, my wife and I spent a lot of money
(close to one hundred thousand dollars, in fact!) and almost 18
months getting systems built for our businesses and the results
were unbelievable ... we doubled our business, tripled
our profits, and got our lives back!
Although you will not have the luxury of
experiencing someone like Martin come into your business and do
all of the work for you like we did when we hired his services,
you will get the next best thing (and pay $100K less!). I have
gone through the Sales Scripts Pro training program and Martin
has not only completely documented everything, he also recorded
over a dozen training videos that show you exactly what to do
each step of the way, and even included a template that you can
simply download and customize for your
business.
I had to
laugh when I saw the training material though ... Martin
has chosen to use as an example of how to build both an
outbound and an inbound sales scripts tool the very same
systems he created for my business, so I'm
literallyseeing my own sales scripts on the
videos and screenshots ... even the template is based on
the sales scripts tool he created for
us!
In my opinion and
experience, this is way more superior and far more
effective than anything else I tried doing in my more
than 10 years in business. Obviously every business is
different but, just like I once wondered how someone with
no experience in my particular industry could help me
make my business better, I have learned that, although
the technical aspects of the products or services we sell
may be different, the principles of business are the
same, and when you move away from being a
"people-dependent" business to becoming a
"system-dependent" enterprise (as Martin puts it), then
amazing things will happen to your
business.
The best part is that you don't have to spend
many thousands of dollars to start improving your sales. Simply
follow the 'step-by-step' training program and use the template
to build yourself a cold calling sales tool that works
phenomenally well, and in a couple of weeks you will start
getting more sales appointments. You make calls and follow the
scripts on your sales scripts tool - and your business gets
more opportunities to make more sales to prospective new
customers. What could be simpler? You don't even have to do
this yourself! you can get someone in your business to follow
the tutorials and build your sales scripts tool, then hire
someone with little to no experience like we did to make the
phone calls.
If
you're looking for a great cold calling sales tool, or a
tool that will help you present your sales scripts over
the phone, then I highly recommend this
product.
Anyway, I hope you've found this information
useful whatever your situation, because if I had known about
Sales Scripts Pro a few years
back, I would have saved not only years of agonizing and losing
sleep over my business, but also many thousands of dollars in
business consulting fees and services. I wish you every
success!
Sincerely,
Andrew A.
Mr. A. Electrics
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